Telephone Features  callfeatures

Enjoy these features when you sign up for our great telephone service. Please contact us to add any features.


Call Number ID

Call Number Identification enables you to view the number, date and time of an incoming call. Most Call ID devices will store up to 60 received calls.

To use, simply connect your Call ID device to your telephone. Calls will be displayed on your phone as they come in.

Please Note: Call ID information will show after the second ring.

Call Waiting 

If you have an incoming call while you are already on the line, the Call Waiting feature will alert you. You may then put the first party on hold while you connect to your second call. This feature will greatly reduce missed calls due to a busy phone.

Here is how your call waiting feature alerts you: A beep tone tells you another call is waiting. Only you hear this tone. Another reminder tone will be heard 10 seconds later if the waiting call remains unanswered. The second caller hears a normal ring tone.

To answer the second call: Press the receiver button for less than one second or press the Flash button to place your first call on hold. You will automatically be connected with the second caller.

To alternate between calls: Press the receiver for less than one second or press the Flash button. Each conversation is private and cannot be heard by the other caller.

To terminate either call: Simply hang up. Your telephone will then ring. When you answer it, you’ll be connected with the other caller.

Cancel Call Waiting 

This feature allows the customer with Call Waiting to cancel the Call Waiting feature for the duration of a specific call.

To use: Dial *70 then the desired number.

Note: The confirmation tone (an interrupted tone followed by a steady dial tone) indicates that Call Waiting has been canceled for the duration of the specific call. When the call is completed, the Call Waiting feature is automatically restored.

Call Return

Call return allows you to automatically call back your last incoming call – even if that call wasn’t answered. This allows you to hear the phone number of the last incoming call and decide whether or not to return that call. No special equipment is required.

To use:

Listen for dial tone. Press *69

Listen to the recording

To cancel:

Listen for dial tone. Press *89

Listen to the recording

Call Forwarding

This feature allows you to automatically forward your calls to another number, anytime you choose. Easy to use and change forward-to numbers. This feature eliminates missed calls. This feature will work with local or long distance calls, cellular phones, and pagers.

To forward your calls:

Listen for dial tone

Dial * 72

Listen for dial tone

Dial the number where you wish your calls forwarded. (Speed Calling codes may be used if you have this feature.) When the phone is answered at the forwarded number, the feature is now in effect. If there is no answer or if the line is busy, hang up and repeat the previous steps. Once activated, your phone will make one short ring each time a call is forwarded.

To deactivate call forwarding

Listen for dial tone.

Dial *73 (or 73 on a rotary phone and wait four seconds) When you hear the two beeps, call forwarding has been deactivated. Your incoming calls will now ring on your phone.

Call Forward Busy

This feature automatically re-routes an incoming call to a customer’s predesignated number when the called number is busy. This feature is convenient for customers using dial up Internet Service and who subscribe to

To activate:

Dial *90, listen for two beeps

Dial the number you wish to forward your calls to i.e. 1-315-123-4567

Call will be completed

If call is answered, then the feature is installed if the calls goes unanswered or busy, then hang-up repeat steps listed above until you hear two beeps, the feature is now activated

To deactivate:

Dial *91, listen for two beeps the feature is now deactivated

Call Forward No Answer

This feature automatically forwards an incoming call to a customer’s pre-selected number if there is no answer after a set number of rings. This feature is easy to activate and deactivate, and works with local and long distance numbers. It works with the Call Waiting feature, and allows you to pick up the call before it is forwarded for no answer.

Selective Call Forwarding

This feature allows you to forward your most important calls. You select the calling phone numbers up to (30) thirty numbers to be forwarded. Easy to program and change the destination number to which calls are forwarded. Works with local or long distance calls. All other calls will be handled normally. No special equipment is required.