FAQ

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FAQ2020-06-25T15:44:52+00:00
Will I continue to receive my paper bill in the mail?2015-06-24T17:48:50+00:00

Yes, initially you will continue to receive a paper bill.

What if I forget my password?2015-06-24T17:48:34+00:00

Just contact the business office at 607-746-1500 and they will be happy to assit you.

Will I need to log in each month in order to pay my bill online?2019-06-27T17:02:41+00:00

Yes

Is there a charge for returned payments?2015-06-24T17:48:02+00:00

Yes, Delhi Telephone Company will reverse your payment if the transaction is returned by your bank for any reason. Delhi Telephone Company will charge your account a fee of $7.00 per returned transaction, plus applicable charges incurred from the bank.

Do you accept credit card payments?2015-06-24T17:47:45+00:00

Yes, we accept Mastercard, Visa, Discover and American Express.

What is required to sign-up for the first time?2015-06-24T17:47:29+00:00

You need to have access to the Internet and a valid e-mail address. A Username and Password needs to be set up with our Business Office before you can access your account.  Please call the Business Office at 607-746-1500 or 888-898-8006 during regular business hours.

Is this a secure website?2015-06-24T17:47:12+00:00

Yes. This web site uses a SSL Certificate (Secure Socket Layer), also known as a digital certificate. By using SSL certificate, our web server automatically activates Secure Sockets Layer (SSL) protocol, creating a secure communication channel between your browser and our web server. Once activated by our SSL certificate, SSL immediately begins providing you with secure online transactions. SSL encrypts all information exchanged between your browser and our web server using a unique session key. Each session key is used only once, during a single session with a single customer. These layers of privacy protection ensure that information cannot be viewed if it is intercepted by unauthorized parties.

Do you provide parental control ?2019-02-21T19:32:41+00:00

In our fiber service areas we provide a parental control service. Located on this website under the Cable section is information regarding this potentially important feature.

Is using the Remote difficult ?2019-02-21T19:33:12+00:00

Located on this website under Cable Service is information pertaining to the remote.

Do you have a Public Access Channel ?2015-06-24T17:44:44+00:00

The Delhi Telephone Company offers a Community Channel. Organizations as well as individuals are welcome to place programming on this channel as long as there is no advertising and the content is decent. Contact the Business Office (Contact Us) for more information.

Do you offer Premium Channels ?2015-06-24T17:44:26+00:00

We offer in most of our service areas HBO, Showtime, Starz, CineMax, and Adult oriented Premium Channels. Check out the Channel Line Ups for specific viewing available.

Are there Packages which will save me money ?2015-06-24T17:43:46+00:00

We offer a TRIO Package which includes Local and Long Distance, Internet Service and Cable Service at a discounted monthly rate. Go to the TRIO selection on this website for more information.

Is there a Franchise Fee ?2015-06-24T17:43:31+00:00

Currently in the Village of Delhi and the Town of Delhi a Franchise Fee is required by the local government, this charge appears on the monthly invoice.

What choices do I have for programming ?2015-06-24T17:42:02+00:00

Offered in all service areas is a Lifeline Package consisting of only a few channels and in most of our service areas a Basic Package and Expanded Package are offered. One can chose from several Premium Packages. Check out the Channel Line-ups for further details.

What do I need to order Cable Service ?2015-06-24T17:39:42+00:00

For most of the areas that we serve, The Delhi Telephone Company requires that the customer obtain telephone service in addition to the cable service. Your exact service location (911 address) is also needed.