AFFFORDABLE CONNECTIVITY PROGRAM

CONSUMER INFORMATION

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The Affordable Connectivity Program is a temporary FCC program to help families and households struggling to afford broadband internet service during the COVID-19 pandemic.

The Affordable Connectivity Program provides:

  • Up to $30/month discount for broadband service;
  • Up to $75/month discount for households on qualifying Tribal lands

The Affordable Connectivity Program is limited to one monthly service discount per household.

Who is Eligible?

A household is eligible if a member of the household meets one of the criteria below:

  • Has an income that is at or below 135% of the Federal Poverty Guidelines or participates in certain assistance programs, such as SNAP, Medicaid, or Lifeline;
  • Receives benefits under the free and reduced-price school lunch program or the school breakfast program, or did so in the 2019-2020 school year;
  • Received a Federal Pell Grant during the current award year;
  • Experienced a substantial loss of income due to job loss or furlough since February 29, 2020; or
  • Meets the eligibility criteria for a participating broadband provider’s existing low-income or COVID-19 program.

Check out https://www.fcc.gov/acp for a Consumer FAQ and other program resources.

Three Ways to Apply

  1. Contact your preferred participating broadband provider directly to learn about their application process.
  2. Go to https://www.fcc.gov/acp to apply online and to find participating providers near you.
  3. If you need to talk to someone about your eligibility or application status, call the ACP Support Center at (877) 384-2575.

Call 833-511-0311

Consumer Complaint Center

Phone: 888-225-5322

Video phone number:  844-432-2275

Website:  https://consumercomplaints.fcc.gov/hc/en-us

Find more information about the Affordable Connectivity Program at Affordable Connectivity Program | Federal Communications Commission (fcc.gov)