Telephone Complaints

If you are dissatisfied with our service please contact DTC and ask to speak to a supervisor or manager. You can reach DTC by calling 607-746-1500. If DTC fails to satisfactorily resolve a service or billing complaint within a reasonable period of time, customers may refer their problem to New York State Department of Public Service.


Phone: 1-800-342-3377

Mail: NYS Department of Public Service
Three Empire State Plaza
Albany, NY 12223