Special Consumer Protections

If you are 62 years of age or older, blind,hearing/speech impaired or medically impaired, we can provide you with special protections regarding your telephone service. Because telephone service is essential to you, we can take extra precautions to ensure that your service does not get interrupted. We will make every effort to avoid interrupting your service because of non-payment and we will take extra steps to restore your service rapidly in the event of a major service outage. In addition to these precautions, we will be able to better assist you with other programs and services designed specifically to meet your needs. To do this we need to identify all the customers within our service territory who are eligible and desire the special protections. If you feel you are eligible, please contact the Business Office to enroll. 607-746-1500.