Support
Phone
Battery Backup
Stay connected during a power outage.
Many of today’s advanced home phone services require battery power to continue functioning during an outage. To avoid a disruption of home voice service during an outage – and to maintain the ability to connect to 911 emergency services.
DTC will install one (1) 8-hour backup battery, at no cost to the homeowner, and offer you the option of leasing additional backup batteries in 8-hour increments with a maximum of 2 additional batteries for a total of 24 hours of backup power for your home phones.
Includes
Installation of one (1) 8-hour backup battery, at no cost to the homeowner, and the option of leasing additional backup batteries in 8-hour increments with a maximum of 2 additional batteries for a total of 24 hours of backup power for your home phones.
DTC Inside Wire Care Plan
What is it?
Events occur every day that could damage wires: vacuuming, moving furniture, snags nd pets causing your voice service to be interrupted. A Wire Care Plan with DTC essentially serves as insurance for your residential or business voice service and covers the wiring and jacks in your home or business.
For a small monthly fee, you could save time, money, and hassle if you experience service problems and require repairs.
Includes
Diagnosis, repair, and/or replacement to existing voice wiring jacks inside your home or business. The plan provides both the labor and materials necessary to perform the repairs.
Inside wiring is defined as the wire that runs from the NID (Network Interface Device) to the wire jacks.
Local do-not-call list
If you don’t want to receive sales calls from the DTC, you can ask us to place your telephone number on our local “Do Not Call” list. In compliance with federal and state laws, upon your request, we’ll make a record in our files that you contacted us, and we will immediately add your number to our local “Do Not Call” list. You’ll remain on our “Do Not Call” list for five years, unless you ask to be removed.
To enroll, please contact the Business Office at 607-746-1500.
Telemarketing
A national Do-Not-Call Registry has been established to address unwelcome telemarketing calls. The registry applies to all telemarketers with the exception of business with which you have an existing relationship and certain non-profit and political organizations. Commercial telemarketers are not allowed to call you if your number is listed on the registry.
Consumers may register their residential telephone number(s) on the national Do-Not-Call Registry at no cost, either by telephone or via the internet.
To register by telephone call 888-382-1222
For TTY call 866-290-4236
You must call from the telephone number you wish to register. You may also register or obtain additional information via the internet at: www.donotcall.gov
Inclusion of your telephone number on the national Do-Not-Call Registry will be effective three months following your registration. Your number will remain on the registry for five years, at which time you may re-enter your number on the list. You may remove your number at any time.
Special Service for Speech and Hearing Impaired
Speech and Hearing Impaired customers of DTC are able to call anyone at any telephone number in New York State.
The New York Relay Service calls between a person using a TDD (telecommunications device for the deaf) and anyone they wish to communicate with. The service also works in reverse, allowing a person with a telephone to call a TDD user. Specifically trained personnel are available 24 hours a day, seven days a week, to relay calls. There is no extra charge to use this service.
Long distance or locally charged calls placed through the New York Relay Service will be billed at the rates of the long distance carrier of choice. Toll free 800 numbers are available to use the service or to obtain additional information.
If you have a TDD, dial: 1-800-662-1220
If you have a telephone, dial: 1-800-421-1220
If you have an ASCII, dial: 1-800-584-2849
Call features
How It Helps You
Call Forwarding sends your incoming calls to an alternate phone number so you never miss a call.
How It Works
To activate Call Forwarding:
- Lift the handset and listen for the dial tone.
- Dial *72 and the number to which you wish to forward your calls. Include the area code (ie: *72-607-123-4567).
- If no one answers, or the line is busy, press the receiver button for one (1) second and repeat steps #1 and #2 within two minutes.
- When you hear two (2) beeps, Call Forwarding is activated.
To deactivate Call Forwarding:
- Lift the receiver and listen for dial tone.
- Dial *73.
- When you hear two (2) beeps, Call Forwarding is off.
How It Helps You
You can see who is calling before you answer the phone, and personalize your greeting, because the date and time and caller’s number is displayed on your screen.
How It Works
Calls will be displayed on the screen as they come in. If a caller blocks their information, it shows as “Blocked, Private, Restricted or Anonymous,” so you don’t have to take unwanted calls.
How It Works
A beep tone tells you that someone else is calling you. Only you hear this tone. Another tone 10 seconds later will remind you that the second call is still unanswered.
To answer the second call, you simply press the receiver button for less than one (1) second to place your first call on hold. The second call will automatically be connected to you.
By pressing the receiver button you can alternate between calls. Each call is a private call and cannot be heard by the other caller.
To end either call, simply press the receiver button and you will be connected to the other call.
This feature allows the customer with Call Waiting to cancel the Call Waiting feature for the duration of a specific call.
To use: Dial *70 then the desired number.
Note: The confirmation tone (an interrupted tone followed by a steady dial tone) indicates that Call Waiting has been cancelled for the duration of the specific call. When the call is complete, the Call Waiting feature is automatically restored.
How It Helps You
You can easily return the call of your most recent unanswered and/or unidentified caller.
How It Works
To activate Return Call: listen for dial tone and press *69. Listen to the recording.
To deactivate Return Call: Listen for dial tone and press *89.
DTC offers the latest in Voice Mail Services. This enhanced system offers an array of features that allows the subscriber to be connected to the system through multiple devices and means. By utilizing this system, there is no reason to ever miss a phone call again. Calls are answered whether you are on the phone, online, away from home or simply too busy to pick up.
Key Benefits:
Simple – The system is easy for you and your callers to use. When needed, voice directions give helpful prompts.
Effective – You’ll know the time and date and number (if obtainable) of each message left. Each mailbox has a maximum of 30 minutes of storage. Saved messages can be retained for up to 8 days.
Flexible – Voice mail messages can be converted to a file which can be delivered to your email address. With access to the Web Control feature you can listen to and manage your messages, custom greeting and other settings online.
Reliable – There is no equipment to buy or maintain and no tapes or device to malfunction. The service is available 24 hours a day, seven days a week, even during a power outage.
Secure – Passwords and automatic lock-out prevent unauthorized persons from accessing your service.
Features:
Voice Mail to E-mail – Converts a voice mail message to a compressed WAV or MP3 file which is delivered to the subscriber’s email address.
Sub Mailboxes – You may have multiple mailboxes on your service, each with its private greeting and access pin. The service can be configured to announce which of the mailboxes has a new message waiting.
Associated Numbers – Multiple phone numbers can share the same mailbox. Message Waiting Indication can also be configured for each associated phone number.
Scheduled Message Delivery – Subscribers have the option to record a message and schedule it for delivery.
Message Forward with Introduction – When subscribers forward a message, they may record an introduction to the message before it is sent to another mailbox or to a distribution list.
Send/Forward Message to Multiple Mailboxes – Allows subscribers to send or forward messages to multiple mailboxes at one time.
Daily Notification – Subscribers can configure the system to notify them at a specific phone number and time if they have received new Voice Mail messages.
Pager/Phone Notification – This allows subscribers to receive notification via pager or another phone of all voice messages, or just those marked “urgent” (Voice Mail subscriber’s option).
If you receive a threatening or annoyance phone call you may wish to activate Call Trace.
Call Trace records the last number that called you if you dial *57 before another call is received. After you have received the call you wish to trace, you must hang up the phone then pick up the receiver and dial *57. You must contact the Law Enforcement Agency to file a complaint and initiate an investigation. The Delhi Telephone Company will not provide the source number to you, the customer; only the Law Enforcement Agency will receive the information, when they have requested the results.
This feature automatically forwards an incoming call to a customer’s pre-selected number if there is no answer after a set number of rings. This feature is easy to activate and deactivate, and works with local and long distance numbers. It works with the Call Waiting feature, and allows you to pick up the call before it is forwarded for no answer.
How It Helps You
Selective Call Forwarding allows you to forward calls from specific phone numbers to an alternate phone number, including your wireless.
How It Works
To use, listen to dial tone. Press *63, listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your forward list. Follow the voice instructions and DIAL 3 to turn feature ON (if it is currently off), or turn the feature OFF (if it is currently on).
To add the last caller to your forward list simply press #01.
To enter your “forward to” number: the first time you turn on the service, you will be asked to enter the number you’d like your special calls forwarded to. Include the 3 digit area code number (i.e; 607-123-4567). From then on, the system will simply remind you of the current “forward-to” number, and then follow voice instructions.
To hear the phone numbers on your list, simply press 1. After the list is read, voice instructions will follow.
To add or remove a number to your list, press #. Follow the voice instructions to add or remove any or all of those numbers from your forward list.
To hear instructions again, press 0.
Per Call Blocking prevents, on a per-call basis, your name and phone number from appearing on another person’s display unit when you make a call.
All Call Blocking prevents your name and number from appearing on Caller ID display units for most of your outgoing calls. Instead, your call is identified as “Private” or “Anonymous” on Caller ID display units.
How It Helps You
Call Number Identification Blocking is provided to all DTC customers. This feature is free. This feature provides or restricts the person you are calling from identifying your telephone number.
How It Works
Per-Call Blocking allows you to prevent your telephone number from being displayed on Caller ID equipment, on a per call basis. To prevent your telephone number from being displayed on a per call basis, simply press *67 before making the call.
All-Call Blocking prevents your telephone number from being displayed on Caller ID equipment for all calls made on your line. To deactivate All Call Blocking one call at a time, simply press *82 before placing the call.
How It Helps You
This feature allows you to create a list of phone numbers which you would like to accept calls from.
How It Works
Any calls not on the list will be routed to a polite announcement. The phone numbers on the list can be changed as needed. No special equipment required.
To use, listen for dial tone. Press *64, listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your acceptance list. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if currently on).
To add the last caller to your acceptance list, press #01.
To hear the phone numbers on your list, press #. After the list is read, voice instructions will follow.
To add a number to your list, press #. Follow the voice instructions you’ll hear. You can store up to 32 phone numbers on your list.
To remove a number from your list, press #. Follow the voice instruction to remove any or all of those numbers.
To hear instructions, press 0.
When someone calls and your service is turned ON, you’ll receive calls only from those on your acceptance list. Callers who are not on your list will simply hear an announcement that you are not accepting calls at this time.
You may press 1, 0, #, or * at any time rather than waiting for the voice instructions. The list you create here is separate from any other lists you may be using for similar services
How It Helps You
This feature allows you to create a list of numbers from which you do not wish to receive a call. Note, excludes toll free numbers.
How It Works
Selective Call Rejection keeps unwanted calls from disturbing you. Subscribers can create a list of numbers from which they do not wish to receive calls. Calls from those numbers will be routed to a polite message stating that the call is not being accepted. All other calls will be treated normally.
To use, listen for dial tone, Press *60. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your rejection list. Press 3 and follow the voice instructions to turn the feature ON (if it is currently off), or turn the feature OFF (if currently on). Press 01 to add the last caller to your rejection list. Press 1 to hear the phone numbers on your list. After the list is read, voice instructions will follow. Press # to add a number to your list. Follow the voice instructions you’ll hear. You can store up to 10 phone numbers on your list. Press * to review or remove the phone numbers on your list.
Your phone won’t ring when callers have blocked their number from appearing on your Caller ID display.
To prevent blocked calls from reaching you:
Listen for a dial tone and press *77
Two beeps indicate that Anonymous Call Rejection is ON
To turn off Anonymous Call rejection:
Listen for a dial tone and press *87
Two beeps indicate that Anonymous Call Rejection is OFF
Helpful Hints
Callers can prevent delivery of their number to your Caller ID display by pressing *67 (or *82) before placing their call, or by calling from a blocked line.
When Anonymous Call rejection is on, your phone won’t ring and callers are told “The number you have reached is not accepting calls from private numbers”.
To talk to you, the caller may place the call again without pressing *67, or, unblock the line by pressing *82.
Calls that display as “unknown” or “unavailable” will not be blocked with *77; those calls are coming from a long-distance area or an area that does not support Caller ID Services.
This feature allows a calling party to automatically keep trying a busy number for up to 30 minutes even while you are on your telephone with another call. When the person’s line you are calling is no longer busy, Last Number Redial signals you with a distinctive ring and places the call for you when you pick up the phone. This feature works with both local and long distance calls.
This feature is for customers who have the need for two phone numbers to ring on one phone line. This feature is helpful for parents with children who may be receiving a lot of calls. And for homes that have equipment such as, fax machines, which will recognize a distinctive ring pattern. The phone will ring two short rings for one number and one long ring for the other number.
How It Helps You
Speed Dial 8 offers convenience and speed allowing you to store up to 8 numbers in your existing phone with no additional equipment needed. Connect to your calling party with the touch of a button and store emergency numbers for quick access when you need it most.
How It Works
This service enables you to call emergency or frequently dialed numbers just by dialing one number. These numbers that are dialed may be local or long distance.
To enter your personally selected eight (8) numbers you will utilize the numbers 2 – 9 (the number 1 and 0 are not utilized).
- Lift the handset and listen for dial tone.
- Dial *74.
- Listen for dial tone.
- Dial a number between 2 and 9 on the phone, then dial the number you wish to place in memory on your phone. (For long distance calls, remember to include the “1” and the area code).
- After you have entered the number, press the # button. Listen for two (2) beeps which indicates that your number has been successfully entered. Hang up the phone and repeat this procedure for the other numbers on your list.
To use the Speed List:
- Dial the appropriate one-digit speed number (2-9).
- The caller will be automatically dialed for you.
How It Helps You
Plans and decisions are easier made when three (3) people can speak together. Three-Way Calling adds convenience to your life by reducing and eliminating multiple calls.
How It Works
To add a third person to your call:
- Depress the switchhook for less than one second. This step will place the first call on hold.
- Listen for dial tone. Once you hear the dial tone, then dial the third person’s telephone number.
- When the third person answers depress the switchhook for less than one second to add the person on hold to the conversation.
- If for some reason the call to the third person is not completed, depress the switchhook twice to resume your conversation with the first person who has been on hold.
To disconnect:
- Press the switchhook for less than one second and that will disconnect the second party. You will now only have the original party on line.
- To disconnect both parties, simply hang up.
- Note: if either of the two people hang up, you can continue to talk to the one caller remaining.
| Feature | Code | Description |
|---|---|---|
| Anonymous Call Rejection | *77 | Activates the feature. |
| *87 | Deactivates the feature. | |
| Call Blocking | *67 | Allows for the blocking of the call display to the far end per call or will unblock the call display to the far end per call. |
| *82 | On a per call basis allows the number to be displayed on a display unit. | |
| Call Forwarding | *72 | Activates the service. |
| *73 | Deactivates the service. | |
| Call Return | *69 | Automatically calls the last number who called you. |
| Call Trace | *57 | Enables you to initiate a trace on the last incoming call. |
| Cancel Call Waiting | *70 | On a per call basis removes the interruption of the Call Waiting feature. |
| Call Forward Busy | *90 | Activates the Call Forward Busy feature. |
| *91 | Deactivates the Call Forward Busy feature. | |
| Call Forward Don’t Answer | *92 | Activates the Call Forward Don’t Answer feature. |
| *93 | Deactivates the Call Forward Don’t Answer feature. | |
| Selective Call Rejection | *60 | Activates and Deactivates the Selective Call Rejection feature. |
| Voice Mail | *95 | Allows for direct access to Voice Mail from your telephone line. |