Support
Account & billing
Internet installation & service agreement
Account & billing FAQs
Yes. This web site uses a SSL Certificate (Secure Socket Layer), also known as a digital certificate. By using SSL certificate, our web server automatically activates Secure Sockets Layer (SSL) protocol, creating a secure communication channel between your browser and our web server. Once activated by our SSL certificate, SSL immediately begins providing you with secure online transactions. SSL encrypts all information exchanged between your browser and our web server using a unique session key. Each session key is used only once, during a single session with a single customer. These layers of privacy protection ensure that information cannot be viewed if it is intercepted by unauthorized parties.
You need to have access to the internet and a valid e-mail address. A username and password need to be set up with our Business Office before you can access your account.
Please call our Business Office at 607-746-1500 or 888-898-8006 during regular business hours.
Yes, we accept Mastercard, Visa, Discover, and American Express.
Yes, DTC will reverse your payment if the transaction is returned by your bank for any reason. DTC will charge your account a fee of $7.00 per returned transaction, plus applicable charges incurred from the bank.
Yes, you will need to log in each month in order to pay my bill online.
If you’ve lost or forgotten your password, contact our business office at 607-746-1500 and we will be happy to assist you.
Yes, initially you will continue to receive a paper bill.
Yes! If you enroll in our ebill program, we will not send paper statements to your address. You can view statements in your account online.
Your bill will be available online at the same time you receive your paper statement in the mail.
Usually, by the next business day, your account will be updated with your payment Please wait 24 hours before contacting us if your balance does not change to reflect your payment.