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Customer Agreement Billing Practices
This notice contains information regarding your cable company's billing practices. We are confident that with your cooperation and by using these procedures, any of your billing concerns can be resolved.

General Procedures:

1. Minimum service period is one month. If service is removed or disconnected prior to the minimum one month period, you will be billed for the full month's service and all discounts, etc. are null and void.

2. Please notify us by telephone at 607-746-1500, or in writing regarding any billing concerns within thirty (30) days from the receipt of your bill at the address shown on the monthly invoice.

3. We will promptly investigate your concern and respond to you within twenty (20) working days of the receipt of your notification.

4. The customer is responsible for paying the undisputed portion of any current or future bill. Service shall not be disconnected due solely to non-payment of the disputed portion of the bill while the dispute is under investigation.

5. The customer is entitled to a credit for a complete service outage affecting any level of basic cable service or one or more premium services in excess of four (4) continuous hours. The customer must immediately notify the cable company, orally, or in writing, of the outage. The customer must claim credit for the outage within ninety (90) days of its occurrence.

6. Service may not be disconnected for non-payment on a holiday or other day the cable company's office is not open to accept payment.

7. The cable company has a responsibility to provide reliable service to our customers, and you have a responsibility to pay your cable bill upon receipt or by the 25th of every month. You may pay by mail, drop box, business office, credit card, or have it automatically deducted from your bank account.

8. Customers will be charged a processing fee for any checks returned due to insufficient funds.

9. A 1.5% per month Late Payment Charge will be applied to your account when the bill becomes overdue.

10. If payment is not received by the 25th of the month, you will receive a Termination Notice. This notice allows you the opportunity to make payment arrangements. If you fail to pay the amount shown on the Termination Notice, your service will be terminated. The customer must be given a minimum of eight (8) days written notice prior to disconnection.

11. Cable service may be terminated without notice when the service is being utilized illegally or service was obtained by fraudulent means with the intent to avoid paying for the service.

12. A Franchise Fee, if applicable, will be added to your monthly bill.

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